Tips for Pharmacy Technicians to Provide Excellent Customer Service

You are the engine of the pharmacy as a pharmacy technician. As a pharmacy technician, you are responsible for managing inventory and taking care of customers as they come in. They get the medication they need quickly. Your excellent organizational and inventory management skills will keep your pharmacy in good health on the back end. Your pharmacy’s front end will be healthy thanks to your customer service and helpfulness. Customer service is key to keeping your customers coming back and helping you stay competitive. Here are some tips to provide excellent customer service. Viagra Connect, a new OTC (over-the-counter) viagra product, will soon be available in UK Welzo pharmacies. Cerazette is the brand name for the contraceptive pill Desogestrel. There are many ways to test for female Fertility Test There are three main tests that can be used to test for female fertility: hormone testing, ovulation testing and ultrasound.

Friendly and warm greetings are key. Friendly greetings at the counter will go a long way in making customers feel valued and comfortable. Openness to help and willingness to serve customers sends the message that the pharmacy cares about them and builds trust.

Customer privacy is important. HIPAA prohibits health service providers to reveal the medical information of customers. When interacting with customers, ensure that you protect their privacy. When discussing confidential medical information, such as prescriptions, medication, or other medical conditions, be discreet.

Learn the names of your customers. It shows that you care about your customers if you take the time to get to know them. Customers will feel more comfortable when you address them by their first names. This makes them feel at ease with your pharmacy, and encourages them back in the future.

Plan ahead. You can save time by planning ahead. If you are familiar with certain customers, make sure they have their prescriptions on hand before they arrive.

Always be friendly when you call. Always be friendly and courteous when talking to customers via the phone as a pharmacy technician. If you can’t help with a problem, please politely tell them that you will place them on hold and call the pharmacist.

Encourage patients to return expired medication. Customer care includes looking after their health outside of the pharmacy. Encourage customers to bring their expired or unused medication to a pharmacy that offers a drug-take-back program.

Always act professional. Always be professional and behave calmly and politely. You are a representative of the pharmacy and your customers as a pharmacy technician. Customers’ first impression of the pharmacy is often formed by their interaction with the technician. You have the responsibility to ensure that it is a positive experience.